Privacy Policy

Last updated: December 2, 2024

This Privacy Policy describes how Sri Kankariya ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following describes the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser type, information about your network connection, IP address, and details regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our Site and Services such as Shopify or hosting providers.
Payment processors who collect payment information (e.g., account details, card details, billing address) to process your payment in order to fulfill your orders.
When you visit our Site, open or click emails, or interact with our advertisements, we or third parties may automatically collect information using online tracking technologies such as pixels, web beacons, SDKs, and cookies.

Any information obtained from third parties will be processed in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to provide you with the Services in order to perform our contract with you, including to process payments, fulfill orders, send notifications related to your account, purchases, returns, or exchanges, create and maintain your account, arrange shipping, and provide customer support.

We may use your personal information for marketing and promotional purposes, such as sending advertising or promotional communications by email, SMS, or mail, and to display advertisements for products or services. This may include using your information to tailor advertising and improve the Services.

We use your personal information to detect, investigate, or take action regarding fraudulent or illegal activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us immediately.

We may use your information to support and improve our Services, including customer service, technical support, analytics, and service enhancement.

Cookies

Like many websites, we use Cookies on our Site. Cookies help us power and improve the Site, remember your preferences, run analytics, and tailor advertising. You can disable Cookies via your browser settings, but doing so may affect the functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, such as:

With vendors or third parties who perform services on our behalf (payment processors, cloud storage, analytics, marketing partners, shipping partners).
With business partners who help provide services and advertise to you.
When you request or consent to information sharing.
With our affiliates for operational purposes.
To comply with legal obligations (subpoenas, investigations, enforcement of terms) and to protect our rights or users.

We disclose the categories of information mentioned in the sections above to the third parties described.

We do not use or disclose sensitive personal information without consent or for the purpose of inferring characteristics about you.

Third Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for the privacy or security practices of such third-party platforms. You should review their privacy policies before providing any information.

Children's Data

We do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided information, contact us to request deletion.

Security and Retention of Your Information

No method of transmission or storage is 100% secure. We cannot guarantee absolute security. We recommend avoiding unsecure channels when sharing sensitive information.

We retain your personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce our terms.

Your Rights

Depending on your location, you may have rights such as:

Access to your personal information
Request deletion
Correction of inaccurate data
Request data portability
Restriction of processing
Withdrawal of consent
Appeal our decisions
Manage communication preferences

You may exercise your rights by contacting us using the details below.

We will not discriminate against you for exercising your rights. Verification may be required for security purposes.

Complaints

If you have complaints regarding how we process your data, you may contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Users

Your information may be stored, processed, or transferred outside your country. When transferring data outside Europe or other regions, we rely on legally recognized transfer mechanisms.